This Privacy Policy explains how Explore Loures processes personal data in connection with its website, booking requests, and guided nature walks and local day excursions.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, restriction of certain processing, or objection to processing based on legitimate interests. You may also ask us to review information you have provided if it is relevant to a booking or service request.
To protect privacy, we may ask for information needed to verify your identity and understand the scope of your request. We will assess the request and respond within the period required by applicable law, unless an extension is permitted.
We keep personal data only for as long as needed to handle inquiries, manage bookings, provide the requested service, meet legal obligations, resolve disputes, and maintain business records. When data is no longer needed, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the website at the time of your visit or interaction.
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return arrangements, manage bookings and payments, communicate about weather or access changes, deliver guided excursions, maintain records, improve website performance, and comply with legal obligations. We may also use limited technical data to secure the website, prevent misuse, and understand how visitors use our pages.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. Where a third party acts on our instructions, it is expected to use the data only for the agreed purpose and to maintain appropriate confidentiality and security measures.
We may disclose personal data where required by law, court order, or lawful request from public authorities. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our users, staff, or business operations.
When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and apply appropriate safeguards to the data we handle.
Where applicable, you may have the right to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent without affecting prior lawful processing. You may also lodge a complaint with the competent supervisory authority.
We may process identification and contact details, booking and payment-related information, excursion preferences, fitness or route suitability details you choose to provide, communication records, and technical data such as device, browser, and usage information. Where relevant to a guided walk or day excursion, we may also process information needed to confirm meeting arrangements, route suitability, weather-related adjustments, and return planning.
We receive personal data from you when you submit a request, make a booking, communicate with us, or provide details needed to assess a route or excursion. We also collect limited technical data automatically through the website and may receive payment confirmation or related transaction details from the payment method used.
We may use essential cookies to support site security, page navigation, and form functions. We may also use preference cookies to remember basic settings and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their purpose.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Some cookies are necessary for basic site functions and may not be disabled without affecting the operation of the website. If you block certain cookies, some features may not work as intended.
